Geo4Wip Plus

Geo4wipPlus is the solution for the management of the processes for construction of the communication infrastructures. Present on the market since 2013, it has also been used in the Infratel area since the beginning. Geo4WipPlus supports companies that create infrastructure: it manages the project procedures, from the definitive to the executive and up to the as-built. The collection and management of project, technical and administrative documentation has never been easier. A modern workflow guides each actor in the process in the execution of their activities, guaranteeing the correct operational procedure. The product is made available in Cloud, multi-user and multi-company mode. Infrastructure information is managed both in tabular and cartographic mode. In particular, the product accompanies the user in the following operational phases:

AUTHORIZATIONS PROCESS

Allows you to manage the process of permits for each individual section during the project phase, attaching the related documentation.

ADMINISTRATIVE DOCUMENTATION

It allows you to manage, for each individual section, all the administrative documentation produced in the "Final", "Executive" and "Realized" processing phases, attaching the relevant documents.

METRIC COMPUTING

It allows you to connect to each CAD ("Final", "Executive" and "Realized") of a section the relative calculation, for work progress and SAL request.

SHAPE FILE CONVERSION

It allows the conversion of the CAD files ("Final", "Executive", "Realized") of each single section into the SHAPE format.

ROUTES STATE AND CONSTRUCTION SITES

For each individual section, it allows constant monitoring of the work activities (to be carried out on site and / or on the construction site) and the progress of the "Final", "Executive", "Realized" flows.

PROJECT WORKFLOW

Implements, for each individual section, work flows organized as a set of activities that can be carried out by users according to specific rules, for the start and the conclusion of the design process.

PUBLICATION OF DOCUMENTS

The application makes public a set of project documents for the cartographic consultation of the sections made.

WORK PROGRESS

A mobile APP accompanies the management of construction site activities. It allows you to carry out surveys in the field with georeferenced photos, fill in the construction site log, check the assigned activities, carry out inspections and checks of the passages and distribution points, report any discrepancies found in the field and consult the documentation for subsequent maintenance

ACCESS TO THE PLUS SYSTEM

Access for registered users enabled to operate on the PLUS platform

SYSTEM ACCESS

SUPPORT SERVICES

The requests for assistance received are handled by the product specialists of the dedicated Help Desk structure, who classify and record the report based on specific first or second level intervention procedures (internal ticket opening). In particular, if the request received concerns functional aspects, the operator proceeds autonomously to the resolution, assisting the customer or intervening directly, where necessary, on the procedure to allow him to correctly complete the operation. If, on the other hand, the detected problem should concern software or hardware problems, the request is immediately addressed to the managers of the software management or maintenance and managed according to specific emergency procedures and respecting times that depend on the severity of the problem encountered.

Service Center

Specialist support from our experts at the service of users

Online Training

Training assistance for start-up and support

Data Entry

Data loading service on behalf of our customers

TOLL FREE NUMBER OF ASSISTANCE

01.

HELPLINE

For clarifications regarding the product features and data loading methods or to report any type of problem encountered on the application, you can call our contact center from the landline number 800 910 295 active from 9:00 to 13 : 30 and from 14:30 to 18:00 from Monday to Friday (excluding national holidays). On days linked to particular deadlines for the electronic submission of documents and business closures, the telephone support service may be extended to meet any users' needs (notice will be given on the news published on the first page of the service access portal).

02.

MAIL ASSISTANCE

It is always possible to send requests and reports via email to assistenza@geo4wip.com. The requests will be processed immediately by the support structure and, when the telephone assistance service is not active, they will be automatically forwarded to the operator available. All requests will be processed within 4 hours of receipt and resolved in the shortest possible time in order to ensure quality and continuity of service levels. In particular, the operator available will check the type and urgency of the request and immediately activate the support structure in case of need.

03.

TICKETING

The system provides a ticket management feature for support requests. For each request made by the user, a unique ticket is assigned by the SUPPORT CENTER, with which it will be possible to follow its status online and view its responses. For further information, we provide access to archives and to the history of past questions from previous requests for support.

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